How Do You Gain Credibility? There are a number of things you can do as a project manager to gain credibility with your team. The following are a few suggestions: Do What You Say You Are Going to Do – Following through is easier said than done. If you’ve ever been a parent you probably are guilty of making an empty promise in return for obedience. If you’ve ever been invited to a social event you didn’t want to go to, maybe you are guilty of promising to go just to get the hostess off your back. It requires thoughtfulness to back up your words with actions…all the time. Your team is always watching how you behave. If you say you’re coming in early the next morning to knock out a tough part of the project plan, then make sure you show up early. If you say you’re going to talk to the client about them bypassing the change control process, make sure you talk to them. Credibility starts with following through on your smallest commitments and migrates all the way up to your major promises. Not quite sure you can follow through? Then don’t commit to it just yet. There’s nothing wrong with keeping your mouth shut and doing a bit more research before committing, and then following through on your promise. Don’t Talk Too Much – Picture a bell curve. Your credibility is the horizontal x-axis. The amount that you talk is the vertical y-axis. At the zenith of the bell curve is the optimal amount of talk to credibility ratio: the more incessantly you talk, the less credibility you will have.Case in point. Project managers need to talk. You need to talk a lot. The key is to find that optimal point at which you become and stay credible, by moderating how much you say and what you talk about. Listen to Your Own Conversation – A very helpful practice is to listen to your own conversation. Do you find yourself saying, “Yeah, but this time it’s going to be different,” a lot? It might mean that your credibility is waning, but you haven’t admitted it to yourself. Reflect on your dialogue with project team members. They’ll remember everything you say, so you should too! Remember what you say and to whom, and make adjustments if you find yourself back-pedaling on a regular basis. This will help enormously to gain credibility.

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